Services & Support
Professional solutions and high quality training
CONSULTING
CoreTEC’s highly skilled consultants have extensive business and technology experience. Using this knowledge, our (enterprise resource planning) ERP consultants consider existing technology and how it can play an integral role in improving business processes. After assessing the business situation, the CoreTEC team offers recommendations and assists in implementing the solution that is right for each situation.
IMPLEMENTATION
Our team can help you with:
- Project planning, organizing and staffing
- DMS, BI, Microsoft Dynamics AX, NAV, Sharepoint & CRM installation for test and production
- Core team and end user training
- Business process mapping
- Gap-fit analysis
- Data mapping and conversion
- Quality assurance
- Set up and process workshops
- Issue resolution
- Manual and programmatic data setup and conversion
- Integration and customization
- Custom reports and forms
- Permissions setup
- Post go-live support
- Post go-live improvements
- Upgrade services
TRAINING
Coretec’s training program was started with an aim of providing continuous high quality training services to improve the skills and competences of its clients as well as assess their training needs. CoreTEC places a large emphasis on end user training because we believe that a key component of success for the ERP implementation project is to transfer knowledge to system users; the company therefore strives to create a union between the end users and the software. Because of this commitment the company teams up the end users with its experienced trainers that know specific application modules inside and out.
Technical support employee training;
These are employees responsible for an organization’s electronic systems. They are given necessary technical training that includes hardware management and database input, specific knowledge on roles and user management especially user roles management & password roles management.
Management divisions employee training;
They are responsible for selecting and overseeing an ERP system hence they are offered training called functional area training.
Microsoft Dynamics CRM
The CRM System is a set of solutions which enables our clients to reduce costs and increase proftability by organizing and automating business processes.
End-user training;
This covers the general staff of an organization who will be using the new system day-to-day. They are equipped with general information, fostering new skills, and evaluation progress reports, vital components of end-user staff training.
SUPPORT
CoreTEC’s Help Desk Support Plan goes beyond the basics to provide a single point of support for your implementation, including a dedicated support manager, guaranteed response times, and a dedicated existing customer team. The team has an average of over 5 years and its members are dedicated to providing the answers you need, when you need them. Our Help Desk Support Plan complements the Microsoft Business Ready Enhancement Plan, adding a layer of issue resolution protection for your investment.
- A highly responsive service level agreement
- Increased reliability and end user satisfaction
- Minimized administrative costs and reduced IT risk
- Predictable IT administration spending
- Reduced cost of your IT environment
