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Our IT Help Desk solution offers the following benefits:

IT Resource ROI Capability showing true costs for IT services provided
Improved customer satisfaction through a professional and efficient approach to service delivery
Reduced call centre and support costs through driving consistency, efficiency and excellence
Improved quality of IT services through the use of proven best practice
Improved productivity through standards and guidance that are measureable
Improved use of skills and experience through predictable, consistent processes
Increases the speed of resolution for known errors by integrating the service desk with knowledge management
Enables 100% accurate reporting of KPIs through its reporting engine with real time drill down functionality

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